Shipment cancellation
Cancellation availability depends on shipment status, service and whether operational processing has started. Customers should contact GAURAA support as early as possible.
Refund assessment
Any refund or adjustment is subject to the applicable booking, payment, service and accounting records. Amounts already consumed for a service or third-party processing may not be refundable.
Wallet balances
Customer wallet balances and booking debits are maintained through the GAURAA customer account system. Refund or reversal requests are reviewed against the relevant transaction and shipment records.
How to request help
Share the booking number, payment reference and reason for the request with info@gauraacargo.com.
