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SERVICE POLICY

Shipping Policy

General service guidance for booking, pickup, transit, delivery and shipment documentation.

Booking

Bookings should contain complete sender, receiver, package, value and service information. GAURAA may request supporting documents where required.

Pickup & transit

Pickup and delivery timelines depend on route, service, operational conditions and the selected service. Delays can occur because of weather, traffic, operational restrictions, documentation or other events outside the normal schedule.

Packaging

Customers are responsible for suitable packaging and accurate declaration of the shipment. Fragile, valuable or special shipments may require additional handling or documentation.

Restricted goods

Customers must comply with applicable law and carrier restrictions. GAURAA may refuse or hold a shipment where required documentation is missing or the shipment is not acceptable for the selected service.

Tracking

Tracking is available through the GAURAA tracking page for supported shipment references and configured live feeds.

Support

For shipment assistance, contact info@gauraacargo.com or 7060331994.